Start with a helpful reply.
Welcome customers, respond to common questions, and keep the conversation moving with configured automated responses.
“Where do I start?”Let’s find your next step. ↗
01 / AUTOMATE THE EVERYDAY✳ LESS BUSYWORK. MORE CONNECTION.
Good conversations.
Great possibilities.
Bring customer messages, automated replies, and your team’s human touch together. Make every conversation a step toward a stronger customer relationship.
Purpose-built for business messaging. Grounded in privacy.
g Your conversation hubWORKSPACE OVERVIEW
JL
Jamie LeeCustomer conversation
•••Every conversation, moving forward.↗
✦
A thoughtful next step.Automation with a human touch
✓BUILT AROUND THE WAY PEOPLE TALK
Message management✳Smart workflows✳Human handoffs
THE CONVERSATION ADVANTAGE
Make room for
the meaningful moments.
Give your team a clearer view of customer conversations and a simpler way to handle the everyday.
Let the conversation flow.
Build guided messaging journeys around customer needs, with relevant choices and a clear next step.
New conversation
02 / GUIDE WITH INTENTIONExplore optionsAsk a question
Keep your team connected.
Organize authorized customer conversations and support human follow-up when a situation needs a personal touch.
g······→YOU
03 / MAKE IT PERSONALA CLEARER VIEW. A BETTER RESPONSE.
Less switching.
More understanding.
Better conversations.
Keep customer communication organized, apply consistent workflows, and give your team the context they need to respond with confidence.
Find your use case →CONVERSATION WORKFLOW✳
START WITH A MESSAGEA customer reaches out
01MAKE THE NEXT STEP HELPFULRespond with a guided reply
02↗Question resolvedA clear, useful answer
☷Team takes overContext stays connected
One connected journey, from hello to resolution.
A BETTER FIT FOR YOUR DAY
Different goals.
One thoughtful approach.
From a curious visitor to a returning customer, turn everyday communication into a more helpful experience.
Help customers find their fit.
Answer product questions and guide shoppers toward relevant information through meaningful conversations.
FOR COMMERCEMake getting help easier.
Manage incoming questions, deliver consistent responses, and bring your team in when extra attention is needed.
FOR CUSTOMER SUPPORTKeep the next step clear.
Explain your services, understand customer needs, and coordinate follow-up within your authorized workflows.
FOR SERVICE BUSINESSESTHOUGHTFUL BY DESIGN
A good workflow
starts with
your customers.
Authorize your business resources.
Provide access to the business resources needed for your chosen management functions. Access stays within the permissions you grant.
Shape your conversation workflow.
Configure responses and customer journeys around the questions your team handles every day.
Manage with clarity and control.
Coordinate conversations and team follow-up. You remain in control of your authorization and can revoke access.
YOUR TRUST IS PART OF THE PRODUCT
Your business data.
Your boundaries.
Data privacy is our priority. We use accessed data only to provide the corresponding management functions to the customer who authorized them.
Our full privacy commitment ↗✓
Only for authorized servicesNo advertising targeting, user profiling, or telemarketing.
✓
No sale or third-party sharingCustomer data is not sold or shared with third-party entities.
✓
Revocation means access stopsAccess stops immediately after revocation. Related data is permanently deleted in accordance with Meta’s platform policies and user requests.
MAKE THE NEXT HELLO COUNT